Last Updated: June 3, 2025
Welcome to Go Rice, operated by M/S PLENTY OF THOUGHTS PRIVATE LIMITED, located at Ground Floor, Plot No.72, JK Nagar, Subhash Nagar, Jeedimetla, Quthbullapur, Hyderabad - 500055, Telangana.
By downloading, accessing, or using the App, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, please do not use the App.
Eligibility: You must be at least 18 years old or have parental consent to use the App. You agree to provide accurate registration details and keep them updated.
License: We grant you a non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial use, subject to these Terms.
Prohibited Uses: You may not use the App for illegal purposes, to infringe intellectual property, or disrupt the App’s functionality (e.g., hacking, malware).
Order Placement: Orders are subject to availability. We reserve the right to cancel any order due to stock issues, pricing errors, or suspected fraud.
Product Information: We strive for accuracy, but minor discrepancies in product descriptions (e.g., weight, images) may occur. Grocery items are perishable and quality may vary.
Pricing: Prices are shown in INR and include applicable taxes unless otherwise stated. Prices may change without notice, but confirmed orders will not be affected.
Payment Methods: We accept credit/debit cards and digital wallets (e.g., GPay, PhonePe, Paytm), processed via third-party services.
Processing: Payments are charged at the time of order confirmation. Any bank or transaction fees are your responsibility.
Failed Payments: Failed transactions may result in suspended orders or accounts.
Delivery Terms: Estimated delivery times are shown during checkout, but not guaranteed due to factors like weather or traffic.
Delivery Fees: If applicable, fees will be shown at checkout.
Acceptance: You must accept delivery at the agreed time/place. Missed deliveries may incur extra charges or be canceled without refund.
Policy: Refer to our Return and Refund Policy. Returns are allowed for damaged, defective, or incorrect items within 72 hours of delivery.
Non-Returnable Items: Perishable items (e.g., dairy, produce) are not returnable unless defective or incorrect.
Refunds: Approved refunds are processed to the original payment method within 7 working days.
All content on the App (logos, images, text, etc.) is owned by M/S PLENTY OF THOUGHTS PRIVATE LIMITED or its licensors. Reuse or modification without permission is prohibited.
To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the App (e.g., loss of data, delays).
We are not responsible for third-party services like payment processors or delivery partners beyond their terms of service.
We may suspend or terminate your account for violating Terms, fraudulent activity, or non-payment, without prior notice.
You may stop using the App at any time by uninstalling it or contacting us for account deactivation.
Your use of the App is subject to our Privacy Policy, available in the app. We collect and process personal data (e.g., name, address, payment details) to fulfill orders and enhance service quality.
These Terms are governed by the laws of Hyderabad, Telangana, India. Any disputes shall be resolved in the courts of Hyderabad, Telangana, India.
We may update these Terms at any time. Continued use of the App implies your acceptance of the revised Terms.
By using the App, you acknowledge that you have read, understood, and agree to these Terms and Conditions.