Company Name: M/s PLENTY OF THOUGHTS PVT LTD (Ricebazaar)
Effective Date: [01/09/2025]
We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use the Ricebazaar mobile app.
1. Information We Collect :
- When you use our app, we may collect:
- Personal details: Name, phone number, email, delivery address.
- Order details: Products purchased, order history, preferences.
- Payment details: UPI, card, wallet, or bank information (processed securely through payment gateways, not stored directly by us).
- Device & usage info: Mobile device ID, app usage patterns, crash reports, and cookies.
- Location data: To enable accurate delivery and track orders.
2. How We Use Your Information :
Your data is used for:
- Processing and delivering your orders.
- Providing updates on order status, delivery, and promotions.
- Improving our app performance, features, and user experience.
- Customer support and issue resolution.
- Legal, tax, and compliance requirements.
3. Sharing of Information :
We only share your data when necessary:
- With delivery partners (limited details like your name, address, and phone number for delivery).
- With payment service providers for processing secure payments.
- With legal authorities if required by law.
- We do not sell or rent customer data to any third party.
4. Data Security :
- All sensitive data is stored in secure, encrypted systems.
- We use trusted third-party payment gateways to process financial transactions.
- Only authorized staff have access to your personal data.
5. Data Retention :
- Your data is kept as long as your account remains active.
- If you request account deletion, your personal data will be erased, except information needed for legal or tax compliance.
6. Your Rights :
As a customer, you have the right to:
- Access the information we hold about you.
- Request correction of incorrect or outdated information.
- Request deletion of your data (subject to order/payment record laws).
- Opt out of promotional communications at any time.
7. Cookies & Tracking :
- Our app may use cookies or similar technologies to enhance your experience.
- You can disable them in your device settings, but some features may not work properly.
8. Policy Updates :
- This Privacy Policy may be updated from time to time.
- Customers will be notified via the app if major changes are made.
9. Contact Us
For privacy-related queries or data requests, contact us at
Email: ricebazaar.pot@gmail.com
Phone: 99850 70808
Address: Ricebazaar.
PLENTY OF THOUGHTS PVT LTD.
Groundfloor, Plot No - 72.
Subhashnagar,JK Nagar - Jeedimetla.
Quthbullahpur, Hyderabad - 500 055